*You can check your order details on your account page after logging in, and your points amount can be confirmed by clicking the points button on the bottom left.
Please be sure to check before contacting us.
*If you would like to change your payment method to PayPal, please check the "Frequently Asked Questions" section .
If you contact us about a problem with the site, please let us know the device and browser you are using .
[About delivery status]
Delivery to Japan via DHL (German Post) usually takes about 8 to 14 business days.
You can request tracking of your parcel after 20 business days (excluding weekends) .
Please check the delivery period again before contacting us.
*Orders using the Smart Shipping Plan (tracking number starting with "U") are not eligible.
Please note that due to the current global situation, there may be reduced flights to Japan and staff shortages, so travel times may be longer than usual.
[About customs duties]
Products sold at BIOLOUNGE that are classified as cosmetics are subject to 0% import duty (tax free).
However, if the total product price is over approximately 16,600 yen, Japanese consumption tax (10%) will be levied.
If customs duties are incurred, they will be borne by the importer (customer). For more information, please see "About Customs Duties" in the 3-Minute Guide to International Shopping .