In addition to Japan, we also ship to Europe, America, Australia and other parts of the world.
Setting your country of residence
Payment page (example)
Payment
Payment can be made by bank transfer, credit card or Paypal.
Shipping method / delivery time / shipping fee
Delivery will be made directly to you from our store in Germany using the highly reliable DHL parcel service.
The total weight will vary depending on the items you order.
The shipping cost is calculated based on the total weight including the product weight, packaging materials and box (*350g).
After placing your order, we will send you a confirmation email and arrange for the shipment of your order.
Your item will be shipped the same day or within 7 business days of receiving the confirmation email, and we will send you an email once the item has been shipped along with a tracking number (or receipt).
Residents of Germany
*Shipping within Germany is free for orders over ¥8,500 (approximately EUR 49.00).
*We can accept up to 10kg. For anything more than that, please contact us.
*The total weight will vary depending on the items ordered.
*The shipping cost is calculated based on the total weight including the product weight, packaging materials and box (*350g).
For those who reside within the EU
*Shipping to the EU (excluding Germany) is free for orders over 22,000 yen.
*We can accept up to 10kg. For anything more than that, please contact us.
*The total weight will vary depending on the items ordered.
*The shipping cost is calculated based on the total weight including the product weight, packaging materials and box (*350g).
For those who live outside the EU
Applicable countries: Switzerland, UK, USA, Taiwan, Hong Kong
*For orders over 3kg, an additional 340 yen will be charged for each additional kg.
*We can accept up to 10kg. For anything more than that, please contact us.
*The total weight will vary depending on the items ordered.
*Premium delivery plan: 50% off shipping or free shipping when purchasing certain products weighing 2kg or more.
*The shipping cost is calculated based on the total weight including the product weight, packaging materials and box (*350g).
*Only the premium plan is available.
*Delivery to the US takes 10 to 15 business days from the date of shipment. *We can only accept orders for up to 10kg. For orders over this amount, please contact us.
*The total weight will vary depending on the items ordered.
*Premium delivery plan shipping costs are half price when purchasing certain products weighing 2kg or more.
*The total weight includes packaging materials and boxes (*350g) in addition to the product weight.
It is calculated by weight.
What is Biolounge Insurance?
In the event of damage, loss, missing items, or incorrect delivery of products, Bio Lounge will process a refund for the amount of compensation for each order*.
*Only if our regulations are met.
If you would like compensation for damage/leaking, etc., please use the premium plan.
For other terms and conditions regarding returns and exchanges , please see here .
Other/Notes
*Delivery times are only estimates. Please order with plenty of time to spare.
*Delivery may take longer during Easter, Christmas, and depending on weather conditions.
*Shipping to Switzerland is not within the EU, so additional customs duties may apply. Please check this yourself.