Bio Lounge operates an online shopping site for products sold in Germany and other EU countries. We provide full support right up to the arrival of your products so that even those who are new to online shopping can shop with peace of mind.
Flow of overseas mail order
Overseas shopping is very easy in just 4 steps!
You can use this service in the same way as ordering online in Japan.
100% Japanese support for your peace of mind
Bio Lounge is run by Japanese people living locally and has Japanese staff on site, so in case of any problems, all inquiries can be handled in Japanese.
Please feel free to contact us.
The process and period from order to delivery
*We do not send emails after confirming your payment.
You can check the status of your payment on your account page.
Please log in and check your account page.
About customs duties
For overseas mail order, the importer is the customer (= the person who placed the order), and it is considered personal import. Please also read the disclaimer carefully.
Since products imported for personal use are intended for personal use, there are restrictions on the quantity that can be imported.
*The purchaser (customer) is the importer of the product sold locally, and the package will not have instructions in Japanese, only in the local language. Please be sure to read the disclaimer before placing your order.
*Products sold at BIOLOUNGE that are classified as cosmetics are subject to 0% import duty (tax free).
However, if the total product price is over approximately 16,600 yen, Japanese consumption tax (10%) will be levied .
If customs duties are incurred, they will be borne by the importer (customer).
Customs Duty/Consumption Tax Calculation Method
Taxable price (item price x 60%) x Japanese consumption tax 10%
The breakdown of Japan's consumption tax is 6.3% national tax and 1.7% local consumption tax.
Customs clearance fee is 200 yen and other local consumption taxes will be charged separately.
Calculation if taxable:
Product price 16,000 yen + shipping fee (including insurance) 1,000 yen = total product price 17,000 yen (approximately 16,660 yen or more)
17,000 x 60% x 10% Japanese consumption tax = 1,020 yen customs duty
(*The calculated amount is only a reference amount. Please note that the actual amount collected by the delivery company may differ due to rounding down, etc.)
If the total amount of your order is over 16,660 yen and food is included in the purchase, regardless of the product amount,
Some items may be subject to tax and customs duties may be levied.
*If you would like to know the exact amount, we recommend that you inquire in advance at the local customs office in Japan about the customs amount of the desired item.
Please refer to the link below.
https://www.customs.go.jp/question2.htm
*If the address is for a company, the tax office may treat it as a "commodity transaction" rather than "personal import."
Please note that some items may not be subject to the above tax exemption.
Customs duties will be borne by the customer.
Regarding payment of taxes
The product will be delivered to the delivery address you specified by Japan Post (General International Parcel Service).
If taxes are incurred, the delivery person will bring a tax slip with the product to collect the tax, so please pay it directly.
*We cannot accept any refusals or cancellations due to payment of taxes.
*Please note that customs duties, consumption tax, etc. incurred in Japan are the responsibility of the customer as the importer.
For details regarding tax rates etc., please contact your nearest customs office directly.
*The above information applies to packages bound for Japan.
If you wish to have your item shipped to a country other than Japan, please make your own investigation beforehand.
