Shipping & Delivery Information

(English version — for product pages)

📦 Shipping Method & Delivery

We ship directly from our store in Germany using the reliable DHL / Deutsche Post international parcel service for all orders.
For customers shipping within Japan, delivery is handled by Japan Post.

Packaging for all orders is done with care — see our “Promise of Safety” page for details.

✈️ Two Shipping Plans — Choose What Fits You

We understand concerns about overseas shipping costs and delivery time. Based on customer requests, we offer two distinct shipping options:

✔︎ Cheaper than standard international mail (we subsidize part of the cost).
✔︎ For orders over ¥13,800, we offer the same discounted shipping rates as before — or even better.

📦 1) Premium Plan (Recommended for peace of mind)

This plan is for customers who want tracking, insurance, and protection against loss or damage. It’s best for first-time overseas shoppers or those who want extra support.

✔ What’s included:

• Tracking available

• Coverage for damage (e.g., liquid leakage or breakage)

• Compensation for loss if the package is not delivered after 8 weeks

• Support and refunds managed quickly through our team

📅 Typical delivery times:

• Under 1kg: ~5–10 business days

• Over 1kg: ~8–14 business days

💡 Best for:

• First-time users of international shipping

• Those who want tracking

• Anyone who wants peace of mind in case of unforeseen issues

📦 2) Standard Plan (Lowest cost option)

If you prefer the lowest possible shipping cost and are comfortable with limited support, this plan may suit you.

◾ Features:

• No tracking number

• No insurance for loss or damage

• No international compensation system coverage

📅 Typical delivery times:

• Under 1kg: ~5–10 business days

• Over 1kg: ~8–14 business days

⚠ Important: Once the shipment is marked as sent, we cannot provide shipping updates or inquiries.

💡 Best for:

• Experienced overseas shoppers

• Those looking for the lowest possible shipping cost

💸 Special Shipping Offers

• Standard shipping is ¥2,890 (up to 2kg total weight)

• If you purchase eligible items and your total purchase is ¥10,000 or more, you may qualify for:
  📍 Free Shipping
  📍 Half-Price Shipping

👉 See the eligible items list on the product page for details.

🗣 Customer Feedback

Here’s what customers have said:

“It arrived faster than expected even from overseas — so reassuring!”
“Shipping was surprisingly affordable, like domestic shopping!”
“Premium plan tracking made me feel stress-free.”

❓ Frequently Asked Questions (FAQ)

Q. Why are the shipping costs low?
A. When you spend ¥13,800 or more, we subsidize part of the DHL cost (about ¥1,500) so you can enjoy lower shipping supported by BioLounge.

Q. Which should I choose — Premium or Standard?
A. If you want peace of mind and tracking, choose Premium. If you want to minimize cost and are comfortable with limited support, choose Standard.

📞 Need Help?

If you have any questions or need help in English, you can contact our customer support. They are happy to assist you!

⚠ Notes

• Delivery companies may vary slightly depending on destination and weight.

• Certain remote locations may have different delivery times.